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Terms of use

The terms that apply when you use the AQSCERT website, hold an account, sit an exam or hold an AQSCERT certificate.

Draft — subject to legal review before launch. Draft v0.1, last updated 3 November 2026. This text is provided for the demonstration platform and must be reviewed by qualified legal counsel before AQSCERT begins live operations.

1. About these terms

These terms are an agreement between you and AQSCERT S.R.L. (company number To be confirmed). They apply together with the Candidate Handbook, the scheme for each certification and our policies. If you are a consumer, nothing in these terms affects your statutory rights.

2. Accounts

  • You must be at least 16 years old and provide accurate information. Your certificate name must match your identification.
  • Keep your password confidential and enable two-factor authentication. You are responsible for activity on your account.
  • One person, one account. Creating multiple accounts to circumvent retake rules is malpractice.
  • We may suspend accounts used fraudulently or in breach of these terms, and will explain why.

3. Examinations and conduct

You must follow the exam rules in the Candidate Handbook and the instructions of proctors and invigilators. We may void results, ban candidates and revoke certificates for malpractice, after a fair investigation in which you can respond.

4. Fees, cancellations and refunds

  • Fees are shown and charged in euros (EUR), excluding VAT. Invoices are issued by AQSCERT S.R.L. from Italy; Italian VAT (IVA 22%) is added only when the billing country is Italy. The price at checkout is final.
  • Payment is taken when you book. We never treat a booking as paid until our payment provider confirms payment.
  • Cancellations more than 14 days before your session: full refund. Between 14 days and 72 hours: 50% refund. Less than 72 hours, or no-show: no refund, except for documented emergencies.
  • Rescheduling is free up to 72 hours before your session.
  • Consumers booking online have a 14-day right to cancel; by booking a session within that period you ask us to begin the service early, and the cancellation rules above apply.
  • Vouchers are valid until their expiry date, are non-refundable once redeemed and cannot be exchanged for cash.

5. Certificates

  • Certification is granted by an independent AQSCERT decision. Passing an exam or completing training does not by itself confer certification.
  • Certificates are valid for three years and remain the property of AQSCERT.
  • We may suspend, withdraw or revoke a certificate as described in the Candidate Handbook. You may appeal.
  • Certificate details are publicly verifiable using the certificate number or QR code.
  • You must not describe any AQSCERT programme as accredited unless it appears in the published accreditation scope. AQSCERT S.R.L. is accredited by DA to ISO/IEC 17024; the programmes on this platform are not yet within that scope.

6. Intellectual property and confidentiality

Exam questions, syllabi, blueprints, certificates and the AQSCERT name and mark are owned by AQSCERT. Exam content is confidential: you agree not to copy, record, disclose, sell or use it, during or after the exam. This obligation continues indefinitely. You may use published syllabi for personal study.

7. Use of the website

Do not attempt to gain unauthorised access, interfere with the service, scrape it at scale or upload malicious code. If you find a security vulnerability, please report it responsibly to [email protected].

8. Liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded by law. Otherwise, our total liability to you for any booking is limited to the fees you paid for it, and we are not liable for indirect losses or for decisions made by employers or others about you. Certification attests competence assessed at a point in time; it is not a guarantee of future performance.

9. Governing law

These terms are governed by the law of the EU member state of our registered office (to be confirmed), and its courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory consumer law of the EU member state where you live and may bring proceedings in your local courts.